Frequently Asked Questions
1. What is included in a service?
Quick Air can provide a thorough service or preventative maintenance on your unit with the following testing & diagnosis. A service includes the following*:
- Check the gas levels
- Check the running pressures
- Clean the filters and coils
- Check the airflow
- Check the controller
- Test the thermostat
- Oil the fan motor
- Clean the grille and face cover
- Check the condensation drains
- Clear away rubbish and debris from the outdoor unit
- Check the general condition of in and outdoor units
- Inspect all electrical components
- Check the amp draw of the compressor
- Clean down the units
- Carbon monoxide testing
*depends on your unit type (heater/cooler/brand/model etc).
2. Where are you located?
Locally based technicians. The Heater or A/C tech that comes to your house is locally based and familiar with your area. To make sure you have a dependable single point of contact, we have an administration team to process and manage bookings, so you can reschedule at a moments notice and we remain only one phone call away.
3. How much will it cost to fix my unit?
No hidden charges and easy to understand pricing. For a diagnosis and repair, our fee is $199. This covers the first hour, any fix we can perform in this hour that does not require materials and a basic Service for your unit type. See our pricing page, for all the services we offer and the corresponding price. We will never charge you for anything without your consent and any additional time or materials will be discussed with you and quoted for your consideration.
4. How do I pay for the service?
We make it simple and contactless. Payment is taken over the phone at the time of booking, with a debit or credit card. This confirms your booking at the time you make it and locks a tech for a time convenient to you. We do not accept any cash or card payments on-site.
5. How do I know if my unit is leaking carbon monoxide?
Testing is the only way to know for sure if your unit is safe, or producing carbon monoxide (CO). Some possible ways to assess if your unit could be leaking CO are:
- Sooty or brownish-yellow stains around the leaking appliance.
- Stale, stuffy, or smelly air, like the smell of something burning or overheating.
- Soot, smoke, fumes, or back-draft in the house from a chimney, fireplace, or other fuel burning equipment.
- The smell of unusual gases in your house. While carbon monoxide is odourless, sometimes it is accompanied by exhaust gases you can in fact smell.
- A pilot light that is frequently blowing out.
- A yellow burner flame instead of the usual clear blue flame, though this is not applicable to natural gas fireplaces that intentionally generate the yellow flame for aesthetic purposes.
- If you, others living in the house or pets feel unusually tired or indeed feel unwell.
Please remember that generally speaking it is very hard to detect a CO leak. A CO detector is required. The reason for this is that the evidence for a leak is generally hard to gauge. This is because CO is odourless and you can’t see it. See our articles here for further information.
You can refer our YouTube video on carbon monoxide testing for more information.
6. How often should I book a service?
The team at Quick Air strongly recommend having your units serviced annually, to ensure everything is working as it should, however, once every 2 years is still acceptable. Gas heaters should be serviced and Carbon Monoxide tested at least every 2 years. There are safety reasons for regular servicing, but importantly regular maintenance can extend the useful life of your air conditioning or heating unit and there's strong evidence that regular servicing also maintains the efficiency of the unit, therefore, saving money on gas and electricity bills.
7. How long does a service generally take?
A general service usually takes about an hour, sometimes it can take longer if the system needs extra attention, or if there's difficult access, or we discover that a part is faulty and needs replacing. We will always discuss this with you, provide a written report in the form of a recommendation and a quote for your consideration. We're happy to return if this is the case so you can market test and we will never charge you more without your prior consent.
8. How much does it cost to fix an air conditioner?
We offer a diagnosis and repair for a flat fee of $199. This covers the onsite work for an hour to repair minor damage, faults and general wear and tear and a service is time permits. Any additional parts or labour over the first hour will be discussed with you and quoted separately. We will never charge you for additional time or parts without your approval. We do hundreds of repairs annually and pride ourselves on our experience and management of fast and affordable repairs. Visit our pricing page to know about the pricing structure of the services we offer.
9. Why is my air conditioner running but not cooling?
There are many reasons for your aircon to continue to run but not produce cold air including:
- Power issues
- Thermostat issues
- Clogged filter or ice build up
- Clogged drain
- Dirty compressor
- Consendate airflow switch
- Low refrigerant levels
It could be one or a few of these in combination. Some you can self remedy, but we strongly recommend that you give us a call to discuss the issue. We can get a tech to yours and quickly diagnose the problem. If it’s a quick fix and can be done in under an hour with no expensive parts required then consider it done. In some cases, like regassing for instance, more time and materials are required. We will thoroughly discuss this with and provide a written quote so there are no hidden surprises.
10. How do I reset my air conditioner?
This can be a slightly tricky process and we recommend you call us on 1300 730 896 and we can walk you through what’s required. If your A/C or electrical box is in hard, or dangerous to access spots, then best to get a tech onsite. However, this is generally the order of resetting your air conditioning unit:
- Shut down A/C at the thermostat/controller
- Locate the circuit breaker box
- Reset breaker for air conditioner unit
- Wait for 30 seconds
- Turn aircon back on via thermostat/controller
If this does not do the job then please give us a call and one of our friendly staff will help you today.
11. How do I use my AC remote control?
Check out our cool video on YouTube for a quick tutorial or call us today and we'll try and walk you through the remote control functions over the phone. Before calling just check that the batteries have not gone flat!
12. How much does a carbon monoxide test cost?
Our company offers standalone Carbon Monoxide Testing for $189. However, you can book a general service and/or preventative maintenance at $199, which also includes CO testing as a base requirement. See our pricing page and blog on CO testing on the following links.